Terms and Conditions

By purchasing from us you are accepting these terms and conditions in full.

All goods are normally dispatched within 24 hours of payments being cleared, however during busy periods this may be extended to 48/72 hours unless you have requested a next day delivery. If paying by cheque, goods will not be dispatched until the cheque has cleared, which can take 5 - 7 days.

Stated UK postage & packaging rates applies to UK Mainland only, please ensure that you select the correct country at checkout as some parts of the UK carry a delivery surcharge.

Insurance is not included unless stated; therefore we cannot accept any claims for loss or damage in transit.

We offer a money back guarantee (LESS ORIGINAL P&P) if you are not completely satisfied with your goods.

Goods must be returned to us within 7 days of purchase, unused and undamaged AT BUYERS COST, we will then execute the refund.

If goods are returned after 7 days the buyer will be issued with a credit note, which is valid for 90 days.

Items that are returned that included a free item must be returned with the free item. Failure to return the free item will mean that no refund will be issued until the free item is returned.

Any claim for non receipt of goods must be filed with us in writing within 7 days from the date that the payment was made, thereafter we cannot accept any responsibility for non delivery.

For Wellington Boots we advise that you should order your shoe size unless stated otherwise, as our boots do tend to come up big. however please refer to our wellie size guide before placing your order.

We cannot be held responsible if the boots do not fit, as we do not have the privilege (or not) of being able to see your feet.

All next day deliveries are sent via Royal Mail/Courier unless otherwise stated. Whilst a 24 hour service is achieved on 99.9% of dispatches by Royal Mail/Courier this service cannot be guaranteed and may take up to 48 hours, also during adverse weather deliveries may be delayed, this is outside of our control and refunds for next day deliveries affected by this are none refundable. We reserve the right to choose which carrier we use.

Free Delivery:

Please note that this offer is for UK Mainland only.

Colours:

Please note that whilst we try our best to make the pictures shown on our site truly reflective of the actual product, some colour variants may occur and we cannot be held responsible for this.

Guarantee:

All of our products come with a 180 day guarantee against defects, please note that any defects that occur outside of 180 days are no longer our responsibility.

Please note that all defects must be reported to us in writing within 7 days of purchase.

Our guarantee is valid from initial date of purchase. If we have sent out any replacement boots, the guarantee will still only be valid from the initial date of purchase. 

Privacy Policy:

We are keen to protect your privacy while shopping online. We will use the information you provide lawfully (in accordance with the Data Protection Act 1998). The information we will collect about you when you place an order includes: Your Name, Address, Phone Number, Email Address and Credit/Debit card details. This is to enable us to process your order and keep you informed of the orders progress. For full details, please view our Privacy Policy in full.

Company Registration Number: 5548774

VAT Registration Number: 892 0571 12

DISCLAIMER:

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provides you with this Website on the basis that we excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

 

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