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Delivery

Are we still Shipping out Orders?

Yes, we are a small business based in a rural location and are rotating our staff in the office to ensure social distancing. This is allowing us to continue to ship out all orders in a timely manner. As long as our couriers are still able to pick up the orders, we plan to continue to ship out wellies. This will be updated if anything changes, but do please be aware there are staff shortages with the couriers, so there may be some delivery delays.

PLEASE NOTE * - Royal Mail is suffering from severe delays at the moment (this is out of our control). If you need your wellies urgently we would suggest you select next day delivery to avoid disappointment (there is a cost charge for this which just pays for the delivery).

How much does delivery cost?

Unlike many other on-line retailers that have rules and small print, we’re delighted to be able to provide FREE DELIVERY on all our products to all UK domestic locations. 

 - There are no minimum order sizes or exceptions

For other destinations, prices are:

  • ROI and European destinations from £9.99
  • RoW from £19.99 (for US residents, you can now save shipping costs, as our extra wide fit wellies are available on www.jileonrainboots.com with stock in the US)

How long does delivery take?

Being free doesn’t mean it should take a long time. But, delivery times do vary and depend on both the value of the boot that you’re buying and you’re location. 

PLEASE NOTE * - Royal Mail is suffering from severe delays at the moment (this is out of our control). If you need your wellies urgently we would suggest you select next day delivery to avoid disappointment (there is a cost charge for this which just pays for the delivery).

For all our orders over £40, we’re able to offer a free next day delivery* service if you place your order by 12:00 p.m.

This table summarises all our standard delivery services and times. 

Boot Value

Location

Service Provider

Time

>£40

UK Mainland

DPD Local

FREE Next Working Day*

(excl. Weekends and Bank Holidays)

>£40

IOW, NI, Highlands & Islands.

Royal Mail

 

 

Usually 2 – 7 working days - DELAYS are occurring

 

<£40

Mainland, IOW, NI, Highlands & Islands

Royal Mail

 

Usually 2 – 7 working days DELAYS are occurring

 *In the event of flooding, other extreme weather conditions and road closures, next day delivery is not always achievable. 

Can I pick my order up?

Just because we’re on-line doesn’t mean you can’t come and visit us. We know how tricky it is to get the right size boot, so we’re happy if you want to try our boots before you buy them or if you want to “click and collect”.  Our postcode is RG17 7LX but, please call us before you visit.  Our opening times are 10:00 – 14:00 Monday to Friday only.

Can boots of <£40 be delivered faster?

Of course!  However, there is an additional charge of £3.99 for this service. 

We would strongly recommend you select this option if you need your wellies urgently or guaranteed in time for Christmas as Royal Mail is suffering in the current climate to meet their deadlines

How do I know when my order will be delivered? 

Assuming you’ve given us a correct mobile or e-mail address, DPD Local will contact you with a one hour delivery window.  If this doesn’t suit you, you have the option to ask for the delivery to be left with a neighbour, in a safe place or to arrange a more suitable time.  We’re delighted with DPD Local's performance.  Their service means that there’s no more waiting around for a delivery between 8am and 6pm.

If you miss the courier, a calling card will be left saying that no one was home. There’s a phone number for you to ring and arrange a more convenient time. The below video is a great summary of how the service works.

Any Royal Mail orders will be delivered with your usual postal deliveries, but do not have any guaranteed delivery times. 

What if my items don’t arrive?

Please allow up to 7 working days for items shipped using Royal Mail (in the current climate it can take up to 3 weeks this is out of our control).  After this time, please contact your local sorting office as they may have tried to deliver whilst you were out and not left a card (it does happen). If they don’t have your parcel, please contact us directly and we’ll see what we can do.

For items shipped via DPD Local, allow 2 working days before making contact.  You can either contact DPD Local directly or us to trace missing parcels. 

What happens if there’s a delay in despatching your order?

In the unlikely event that there’s a delay in despatching your order, we will inform you via e-mail or phone.

Christmas Delivery Details and Returns

We don't want you to miss out on receiving your boots over the Christmas Period - especially if they are a gift - so below are our details on last shipping so you can plan ahead.

23 December - Next Business Day UK

Orders that are placed before Midday and that are over £40.00 (subject to location) qualify for this free service - for orders under £40.00 you can also choose this service at checkout if you pay a little extra.

16 December - Standard Delivery UK Royal Mail

Orders that are placed before Midday and below £40.00 will be sent via Royal Mail  - please allow 2-7 working days for delivery to arrive. - PLEASE NOTE ROYAL MAIL ARE SUFFERING MAJOR DELAYS AT THIS TIME

12 December - Overseas Europe

We would advise that all orders for Overseas are placed by the 12 December for Christmas delivery - we use the same mix of couriers and Royal Mail as above but this can take between 2-7 days to arrive at these locations.

Returns Policy over the Christmas Period.

Our usual policy is 14 days from receiving the order but this will be extended over the Christmas Period. All orders placed between now and Christmas will have until the 20 January 2020 to be returned to us.

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