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Frequently Asked Questions

Wellies and How They Fit

Other manufacturers work with a standard mould for their wellington boot manufacture and just cut the rubber at the top to allow more space there.

We realise that wide calf wellies need to be wide throughout the foot, ankle and leg and so have created our own unique mould which is genuinely wide fit. This allows you to slip them on and off easily and still provides space for thick socks for most people.

All of our boots are designed in the UK but there are no rubber boot factories in the UK. The vast majority of our wellies are made in Asia in a factory we have been working with for several years now. The one exception are our hard wearing extra wide fit boots which are made in Eastern Europe at a factory which has been making boots for decades.

We provide a simple guide to measuring your feet and leg correctly. Then you can see which of our boots will work for your measurements. Take a look at our size guide here

Our boots come up large. We always recommend taking your normal shoe size even if you would normally go a size up when buying wellies, and want to fit thick socks. If you are between sizes (e.g. 6.5), then we would recommend sizing down to a 6 for example.

This recommendation is from 15 years of experience of selling our boots. We really do want you to get the right boot first time.

We manufacture our boots from 100% high quality durable rubber. They are built to last and we guarantee them for 1 year, which is longer than most other manufacturers offer, as we believe in the quality we offer.

We have been making wide calf wellies now for over 15 years. During this time, every time we have developed new models, it has been based on the feedback of our customers.

There are millions of people who are not looked after by the larger welly manufacturers, and we want to help. Most manufacturers make wide calf wellies in the same mould as their normal boots but just expand the boots at the top. This does not take into account the fact that most curvy people also need more space in the foot and ankle.

We design our boots from the sole upwards to meet your needs with our unique wide fitting mould.

We are proud to say that we manufacture the widest calf wellies in the world, and have got tens of thousands of people back into wellies for the first time in years.

We are an online business, so do not sell into retailers in the UK. This allows us to provide you with the boots at cheaper prices by not having to pay the retailer.

We realise that it can be tricky to buy footwear confidently online but have created a detailed size guide to help you choose the right boots first time. Take a look here at our sizing page and if you still have any concerns or need help, you can call us on 01488 647253 or email us at help@jileon.com

We have had a lot of customers over the years who have found our traditional boots too baggy in the ankles.

Therefore we have designed a new welly that should work for you perfectly. Take a look at these black and white spotty boots. They are still wide in the calf but more fitted in the ankle to make walks more comfortable for you.

Shipping

Yes, we offer free shipping on all of our UK deliveries. Furthermore, if you spend more than £40, we deliver free next business day on the UK mainland (if order is received by midday). If you do spend less than £40, you can still get next day delivery  at a cost of just £3.99

 Being free doesn’t mean it should take a long time. But, delivery times do vary and depend on both the value of the boot that you’re buying and you’re location. 

For all our orders over £40, we’re able to offer a free next day delivery service for mainland UK if you place your order by 12:00 p.m.

For orders under £40, they are sent by Royal Mail and can take between 2-5 days.

We can ship anywhere in the world but rates vary according to distance. We use international couriers to provide a reliable service but due to the size of wellington boots, the costs are not as cheap as we would like. 

If you are based in the US, you can purchase directly from our stock in the US at our US website - www.jileonrainboots.com

If you are based in Canada, we do hold a limited amount of stock on Amazon so please take a look there as shipping costs are a lot cheaper that way.

Assuming you’ve given us a mobile or e-mail address, DPD Local will contact you with a one hour delivery window on the morning of delivery.  If this doesn’t suit you, you have the option to ask for the delivery to be left with a neighbour, in a safe place or to arrange a more suitable time. 

We’re delighted with DPD Local's performance.  Their service means that there’s no more waiting around for a delivery between 8am and 6pm.

If you miss the courier, a calling card will be left saying that no one was home. There’s a phone number for you to ring and arrange a more convenient time.

For orders that are not next day delivery, these are sent out via Royal Mail and will be delivered with your usual postal service.

Please allow up to 10 working days for items shipped using Royal Mail.  After this time, please contact your local sorting office and your neighbours as they may have tried to deliver whilst you were out and not left a card (it does happen).

If they don’t have your parcel, please contact us directly and we’ll see what we can do.

For items shipped via DPD Local, allow 2 working days before making contact.  You can either contact DPD Local directly or us to trace missing parcels. 

Returns

We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to exchange your boots for a different size or provide a refund if you are not happy with them for any reason.

All we ask is that they are returned in 'as new condition' within 14 days of receipt.

All of the details for returning our boots are shown on the back of the invoice you will have received in the package.

If you need to return an item, please complete the returns form that was enclosed with the goods, and detail what you need, whether it be an exchange of size or a refund. We will process any returned items within 48 hours of them arriving back with us Monday - Friday.

For exchange of sizes and refunds, you will need to pay to return the boots, but we will send the replacement pair out to you free of charge

We highly recommend that you use the CollectPlus service, which is significantly cheaper than Royal Mail for all adult wellies (£4.60 for standard boots), and can be sent from over 7000 local shops.

You will need access to a printer and can pay for the label online, but it is a reliable tracked service

We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.

We offer a 1 year warranty on all of our boots for normal wear and tear damage. To save costs and time on both sides, if you do have a problem, please take some photos of the damage and send them to us at help@jileon.com together with your name, address and order number.

This will allow us to take a look at the damage quickly  and get some replacements sent out for you. Please don't send the boots back to us unless we request it. Our policy is to replace the boots within warranty rather than refund you.