Frequently Asked Questions
We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to exchange your boots for a
different size or provide a refund if you are not happy with them for any reason.
All we ask is that they are returned in 'as new condition' within 60 days of receipt. We recommend trying on your boots inside to ensure there is no damage to them.
Just click on the link for our returns portal and you can send them back to us for an exchange or a refund
If you need to return an item, please go to our returns portal, and detail what you need, whether it be an exchange of size or a refund. We will process any returned items within 48 hours of them arriving back with us Monday - Friday.
For exchange of sizes and refunds, you will need to pay to return the boots, but we will send the replacement pair out to you free of charge
Yes that is easy. Just select the boots you need on the returns portal and we will get them sent out once we receive your initial boots back.
For exchange of sizes and refunds, you will need to pay to return the boots, but we will send the replacement pair out to you free of charge.
Using our returns portal you will pay £4.99 to send the boots back to us. You can choose between InPost, DPD or Royal Mail, whichever suits you best.
The portal will provide you with all the details to package up the boots and send them from your nearest drop off point
You can find all the details on the returns portal. Our address is
Jileon Returns
Unit 4 Bockhampton Manor Farm Buildings
Newbury Road
Lambourn
RG17 7LX
We offer a 1 year warranty from purchase date on all of our boots for normal wear and tear damage. To save costs and time on both sides, if you do have a problem, please take some photos of the damage and send them to us at help@jileon.com together with your name, address and order number.
This will allow us to take a look at the damage quickly and get some replacements sent out for you. Please don't send the boots back to us unless we request it. Our policy is to replace the boots within warranty rather than refund you
We thought long and hard about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.
Of course. For Christmas gifts, you can return these up until January 15th for a full refund.
