We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to exchange your boots for a different size or provide a refund if you are not happy with them for any reason.
All we ask is that they are returned in 'as new condition' within 14 days of receipt. For Christmas presents, we do extend this and they can be returned by January 15th.
How Do I Return Them?
If you need to return an item, please complete the returns form that was enclosed with the goods, and detail what you need, whether it be an exchange of size or a refund. We will process any returned items within 48 hours of them arriving back with us Monday - Friday.
For exchange of sizes and refunds, you will need to pay to return the boots, but we will send the replacement pair out to you free of charge.
We highly recommend that you use the CollectPlus service, which is significantly cheaper than Royal Mail for all adult wellies (£4.60 for standard boots), and can be sent from over 7000 local shops.
Click on the above link , pay and print out the return label. Then just put the label on the package and drop it at your nearest local shop, which can be found by entering your postcode at step 5. Take a look at the below video which shows how the system works.
You can find all the details on the back of the invoice, but if you can't find this, please send the boots back to:
Unit 4 Bockhampton Manor Farm Buildings
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.
If in the unlikely event that you receive faulty goods, please e mail for authorisation BEFORE returning any goods