My boots don't fit. Can I return them?
We understand that buying boots on the internet can be difficult, as you
never know if they will fit. We are happy to exchange your boots for a
different size or provide a refund if you are not happy with them for any
All we ask is that they are returned in 'as new condition' within 60 days of
All of the details for returning our boots are shown on the back of the
invoice you will have received in the package.
How can I return my boots?
If you need to return an item, please complete the returns form that was
enclosed with the goods, and detail what you need, whether it be an exchange of
size or a refund. We will process any returned items within 48 hours of
them arriving back with us Monday - Friday.
For exchange of sizes and refunds, you will need to pay to return the boots,
but we will send the replacement pair out to you free of charge
What is the cheapest way to send them back?
You can choose any method to return the boots to us, but please be aware that costs and delivery times may vary.
The company currently offering the best service in our opinion is Yodel (formerly Collect Plus), which is significantly cheaper than Royal Mail for all adult wellies (£4.60 for standard boots), and can be sent from over 7000 local shops. This is merely a recommendation and we can take no responsbility for their service.
Click on the above link , pay and print out the return label. Then just put the label on the package and drop it at your nearest local shop, which can be found by entering your postcode at step 5. Take a look at the below video which shows how the system works.
What is your return address?
You can find all the details on the back of the invoice, but if you can't
find this, please send the boots back to:
Unit 4 Bockhampton Manor Farm Buildings
Why don't you offer free returns?
We thought long and hard about this, but most companies that offer this absorb the costs
in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.
My wellies are damaged. How do I get a replacement pair?
We offer a 1 year warranty on all of our boots for normal wear and tear
damage. To save costs and time on both sides, if you do have a problem, please
take some photos of the damage and send them to us at email@example.com together
with your name, address and order number.
This will allow us to take a look at the damage quickly and get some
replacements sent out for you. Please don't send the boots back to us unless we
request it. Our policy is to replace the boots within warranty rather than
Do you extend returns window for Christmas?
Of course. For Christmas gifts, you can return these up until January 15th for a full refund.